Privacy Policy

1. Introduction

Perfect Computers ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our stores, use our services, or interact with us.

2. Information We Collect

We may collect information about you in various ways:

Personal Information

• Name and contact details (phone number, email address)
• Address and location information
• Payment information (processed securely)
• Service history and preferences
• Communication records with our staff

Technical Information

• Device information when servicing your equipment
• IP address and browser information (website visitors)
• Usage data and website analytics
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide and improve our products and services
• To process transactions and manage your account
• To communicate with you about services, updates, and offers
• To provide customer support and technical assistance
• To comply with legal obligations and protect our rights
• To analyze and improve our website and services
• To prevent fraud and enhance security

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: Trusted partners who assist in business operations
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In case of merger, acquisition, or sale of assets
• Manufacturers: For warranty claims and product support (with your consent)
• Emergency Situations: To protect safety and prevent harm

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Secure storage of physical and digital records
• Encryption of sensitive data transmission
• Access controls and staff training
• Regular security assessments and updates
• Secure payment processing systems

6. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

• Customer records: 7 years for tax and legal compliance
• Service records: 3 years for warranty and support purposes
• Website analytics: 2 years for business improvement
• Marketing communications: Until you opt out

7. Your Rights

You have the following rights regarding your personal information:

• Access: Request copies of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your data to another organization
• Opt-out: Unsubscribe from marketing communications
• Complaint: Lodge a complaint with relevant data protection authorities

8. Cookies and Website Analytics

Our website uses cookies to enhance your experience:

• Essential cookies: Necessary for website functionality
• Analytics cookies: Help us understand website usage
• Preference cookies: Remember your settings and preferences

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

9. Third-Party Services

We may use third-party services such as:

• Google Maps for location services
• Payment processors for secure transactions
• Cloud storage providers for data backup
• Analytics tools for website improvement

These services have their own privacy policies, which we encourage you to review.

10. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

11. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website with an updated "Last updated" date. Your continued use of our services constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or want to exercise your rights, please contact us: