Get answers to common questions about Perfect Computers' services, products, and support.
What types of computer services do you offer?
We provide comprehensive computer services including hardware repairs, software troubleshooting, virus removal, data recovery, system upgrades, and custom PC builds. We also offer network setup, maintenance contracts, and IT consulting for businesses.
How long does a typical repair take?
Most repairs are completed within 24-48 hours. Simple software issues may be resolved the same day, while complex hardware repairs or data recovery can take 3-5 business days. We always provide a realistic timeline upfront and keep you updated throughout the process.
Do you offer warranties on your work?
Yes! We provide a 90-day warranty on all repair work and 1-year warranty on new parts installed. Custom PC builds come with comprehensive warranties on all components. If the same issue occurs within the warranty period, we'll fix it at no additional charge.
Can you recover data from a crashed hard drive?
We specialize in data recovery with a 95% success rate. We can recover data from failed hard drives, SSDs, USB drives, and memory cards. We offer a no data, no charge policy - you only pay if we successfully recover your files. Free diagnosis is included with all data recovery services.
Do you provide on-site service?
Yes, we offer on-site service for both residential and business customers within a 25-mile radius. This includes network setup, system installations, and troubleshooting that can't be resolved remotely. On-site service is available Monday through Saturday with same-day appointments often available.
What are your pricing and payment options?
We offer competitive, transparent pricing with free estimates on all work. We accept cash, check, and all major credit cards. For business customers, we offer NET 30 payment terms and flexible maintenance contracts. No hidden fees - the price we quote is the price you pay.
Do you work on both PC and Mac computers?
Absolutely! Our certified technicians are experienced with Windows PCs, Macs, and Linux systems. We service all major brands including Dell, HP, Lenovo, Apple, ASUS, and custom-built computers. We also work on laptops, desktops, and all-in-one systems.
How can I schedule an appointment?
You can schedule an appointment by calling us directly, filling out our online contact form, or visiting our store during business hours. We also offer online scheduling through our website for your convenience. Emergency services are available for critical business systems.
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